Procolored Product Support Library

Electric power is not the only essential to keep a digital printer run, it also needs extra attentive maintenance.

To help users access to more instant and effective help, we’ve summarized all the product support methods in this blog.

Scroll down to fetch what you need!

6 minutes read

Written by Procolored - Published on July 24, 2024

6 minutes read

Title

PASSAGE SUMMARY

1. Brief Introduction of Procolored
2. Self Service - Product page, Resources page, Model comparison page, Blogs
3. Personal Service - Online service, Offline consultation
4. Community Help - Facebook group， On-site interaction

Title

1. Brief Introduction of Procolored

Founded in 2018, Procolored is a global manufacturer of lightweight inkjet printers, dedicated to developing powerful and user-friendly DTF, UV DTF, UV and DTG printers suitable for various materials, including fabrics, acrylic and glass.
Procolored Technology Inc. is founded and located in California, United States. To date, Procolored sets its product supply chain in Shenzhen, China; owns modern warehouses covering China, United States and Europe; and has got international teams at service for every client - online tech and user support from China team, and local customer services from US team.
Procolored aims to provide streamlined and cost-efficient workflows for users on budget and so far has empowered over 30,000 home-based entrepreneurs to launch and expand their digital printing businesses. To help our customers quickly and correctly grasp printing skills, we’ve attached below defaulted product support along with every printer package:

Blue dongle: for RIP software setup and initiation

USB-3 adapter: to speed up the network processing speed

USB flash drive: stored with setup tutorial videos

But for people new to printing technology, these materials might still be too abstract and complex, so we’ve progressively worked out more product support solutions to provide instant and clear help , detailed as passage below.

2. Self Service

2.1 Product page

Besides the tutoring materials sent together with the printer, we now also provide online instruction manual for some of our printers.
This manual offers detailed step-by-step pictures and instructions, allowing users to clearly confirm whether they’re processing assembly correctly or not.

Detailed manual with step-by-step pictures and instructions

Up to now these manuals can be found on the corresponding product page of products below:
F8 Panda DTF (DTF A4); F13 Panda DTF (DTF L1800); F13 Pro Panda DTF (DTF Pro)
VF13 Pro Panda UV DTF (UV DTF Mini); V6 Panda UV (UV A4)

Up to now these manuals can be found on the corresponding product page of products below:
F8 Panda DTF (DTF A4);

F13 Panda DTF (DTF L1800);

F13 Pro Panda DTF (DTF Pro);
VF13 Pro Panda UV DTF (UV DTF Mini);

V6 Panda UV (UV A4)

Detailed manual can be found on specific product page

2.2 Resources page

Find it here: Support - Resources

Complete product tutoring materials

Resources page is a new launched collection page. It can be found on procolored.com - Support - Resources.

This page displays all materials relevant to product, including product introduction, operation instructions, maintenance demonstration and of course the detailed manual mentioned in1.1. In the lower part of the page, you can also find some FAQs and contact information there to further solve your problems.

Up to now we’ve uploaded the complete tutoring materials of below products:
F8 Panda DTF (DTF A4); F13 Panda DTF(DTF L1800); F13 Pro Panda DTF(DTF Pro)
Panda Shaker; VF13 Pro Panda UV DTF(UV DTF Mini)

Resources page is a new launched collection page. It can be found on procolored.com - Support - Resources.

Up to now we’ve uploaded the complete tutoring materials of below products:
F8 Panda DTF (DTF A4);

F13 Panda DTF(DTF L1800);

F13 Pro Panda DTF(DTF Pro);
Panda Shaker;

VF13 Pro Panda UV DTF(UV DTF Mini)

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2.3 Model comparison page

Find it here: Support - Model Comparison

Model comparison page is also a new launched page for our customers’ self service. It can be found on procolored.com - Support - Model Comparison.

On this page, we provide configuration comparison among all printers, offering details concerning to price, printing speed, print head type, printable width and height. Through all these data, consumers can quickly compare all the pros and cons and make a more informative purchase decision.

2.4 Blogs

Find it here: website footer - About US - Blog

Procolored blog can be found in About Us at the website footer.

Generally all the blogs can be divided into four types:

Industry trends - discussing the latest tendencies of printing community

Maintenance - troubleshooting and suggestions on printer operations

Newsroom - the latest product release and ongoing events of Procolored

Product showroom - deep dive into Procolored printers’ configuration and applications

Procolored periodically gathers feedback from users and accordingly updates blog contents, aiming to always provide information that’s the most in need.

3. Personal Service

Besides self service for instant suggestions, we also support personal services to provide more precise help based on your specific product problems. Personal services can be achieved online or on-site, but please note that it will take longer to get replies from China team due to different time zone.

3.1 Online service

China Team

US Team

Email Address

afterservice@procolored.com

afterservice.us1@procolored.com

WhatsApp Account

+15625660518

afterservice.us1@procolored.com

Phone Number

+1 562 566 0518

+1 6463622251

Working Hours

Monday - Friday,

6:00 PM - 4:00 AM,

Pacific Standard Time(PST)

Monday - Friday,

9:00 AM - 5:00 PM,

Pacific Standard Time(PST)

Social Media

Procolored Official Account

Facebook

Instagram

Tik Tok

Twitter

@Procolored UV/DTF Printer

Youtube

@Procolored Printer

3.2 Offline consultation

If you’re close to California and prefer a face-to-face consultation or on-site product experience, please meet us at:
20653 Lycoming Street, Unit A-1, Diamond Bar, California 91789

4.Community Help

4.1 Facebook group

Procolored® Official User Group - Professional UV/DTF/DTG/UV DTF Printers
This is the official Facebook group of Procolored, which so far has attracted over 8,000 people in.
In this group, you’re welcome to share any confusion on printer selection or operation details, other members and tech experts from Procolored will help you figure those problems out; also, any suggestions or even negative comments are welcome, we’ll listen to every authentic feedback and try our best to make improvement.

4.2 On-site interaction

Still, if you prefer an on-site interaction and experiencing, don’t miss out on our occasional seminars and courses.
Year to date, we’ve taken part in three international exhibitions and organized one global workshop, providing live demonstrations of our cutting-edge products as well as on-site discussion and tutoring about related printing technology:

In March 2024, Amsterdam, Netherlands :

we attended the FESPA (Federation of European Screen Printers Associations) exhibition.

In June 2024, Long Beach, United States :

we held our inaugural global seminar and joined the GPX (Graphics Pro Expo) in the very same city.

During 10-13 of this very month, Greater Philadelphia, United States :

we again took part in the GPX (Graphics Pro Expo).

At these grand events, we not only promoted and introduced our technology and products to the public, encouraged visitors to share their business practice and exchange printing experience, we also delivered classes concerning to product operation and printing troubleshooting.
Subscribe to our newsletter to catch our every event, maybe next time Procolored will show up in your city with solutions!

On-site Interaction at expos and courses

About the Author - Joyce

Joyce has worked with Procolored since the first day she joined inkjet printing career. Through continual training courses and years of working experiences, Joyce has formed a comprehensive understanding over Procolored products and a thorough knowledge of printing technologies.